Yes, you may experience our system before signing the official contract. Please contact us to get your test ID. (Tel: +603 2261 4223; email: support.malaysia@audatex.com)

Yes, you need to install Java for your browser in order to use Audatex Platform. You can download Java from https://www.java.com/en/ for free.

Audatex is a web-based service that users can simply use username and password to login. If you lost your username and password, please contact our technical support.

VIN number look up is available on most of the European brands; however, it's not available on some Japanese and US brands. We will continue to update the VIN number through future system updates.

Even if the VIN number is not available, you can still select the model and sub-model vehicles with unique, details options that will be able to provide accurate information to get a quotation.

It will take about two to three months for Audatex Data Development Center to develop a new model after received detailed information from OEM. Also, for some old models with low market share, Audatex system may not have completed the development of those models.

Yes, you can attach car accident pictures.

Audatex system includes more options than general OEM service manual, so there are some fixing jobs without standard OEM labour time. Audatex indicated those jobs using KN code, the codes means that Audatex input labour time through logical analysis of existing research results or similar car models.